One Source Sevice and Support at Crestpoint Opthalmics Crestpoint Ophthalmics Service and Support for Pricing, Orders, Repairs, Returns

Service and Support for Pricing, Orders, Repairs, Returns

OPEN AN ACCOUNT
To open a Crestpoint account, call 314-849-7773. Once your account is established/credit approved and your purchase order is received, we will confirm your order ship date. Attached is a convenient form for you to complete, and a W-9 form for your file. Click here to download forms.

PLACE AN ORDER AND PRICING
Telephone: 314-849-7773
Fax: 314-849-7776
Email: custsvc@crestpointmgt.com
Upon receipt of your authorized Order, we will confirm price and delivery schedule.
Prices are subject to change without notice.

PAYMENT TERMS
Invoices are Net 30 Days. We accept VISA, MasterCard, American Express, PayPal, check and wire transfer.

SHIPPING AND HANDLING
Shipments are by your courier of choice: UPS, FedEx, and US mail, if no shipment preference is stated, UPS will be the courier used. Shipping and handling charges will be added to your invoice.

CRESTPOINT GUARANTEE
All products are guaranteed for life against defects in materials and workmanship. Any product serviced by other than the original manufacturer negates warranty.

REPAIRS
Crestpoint offers a total Refurbish/Repair/Replace Program. Contact us for an RGA (Repair Goods Authorization) Number. Pack and protect the device in proper packaging. Ship device, prepaid shipping, via a traceable, insured method to Crestpoint Management, 9100 Watson Road, Suite 100, St. Louis MO 63126. Upon receipt of your device and evaluation/inspection, we will advise you with price of Refurbish/Repair/Replace for your approval, and an estimated return ship date.

RETURNS
If you are not completely satisfied with your purchase, contact Crestpoint for an RGA (Return Goods Authorization) Number, to return unused merchandise within 30 days. Multiples of an item are not returnable without prior approval. Please handle product with care, a refurbishment/restock charge may apply. The following items are not accepted for credit: Reusable instruments that are opened and sterilized/used in surgery, custom instruments, discontinued items, sterile disposable products, specialty items, cannula and sale items. Crestpoint accepts unused merchandise for credit, returned in its original package. Credit is issued for all items returned within 30 days after invoice date, excluding any expedited freight charges. Returns received after 30 days are subject to a restocking fee, plus any requested special, expedited freight charges. When returning items for credit to your account, ensure to pack and protect the device in proper packaging. Ship the product, prepaid shipping, via a traceable, insured method to Crestpoint Management, 9100 Watson Road, Suite 100, St. Louis MO 63126.

YOUNG SURGEON PROGRAM
Crestpoint offers assistance to the new surgeon, during the transition period from training to practice, with choosing product, tip and handle styles, special pricing on purchases, etc. Please contact Crestpoint for more information.

INVESTIGATIONAL DEVICES
Certain products featured in this website may not be available if the product has not received marketing/clinical approval. For further information, contact Crestpoint.

GENERAL INFORMATION
All brand names are trademarks or registered trademarks of their respective owners. All schematic line drawings, photographs and copy in this website are fully protected by copyright. No part of this website may be reproduced in any form without prior written permission. We reserve the right to make changes at any time, without notice, in product specifications and availability. Schematic and photographic illustrations may vary from actual size. Tip drawings are shown enlarged. Descriptive, typographic, or photographic errors are subject to correction. Name(s) of instruments are often comprised of surgeon’s name, combination of surgeons’ names or by the category of the instrument.